FAQ

The following are “Frequently Asked Questions” about ProSelect luxury rigid vinyl planks. We hope that you find our answers and information helpful. If you don’t find the answers to your questions, please send us your question through our CONTACT page.

General

ProSelect floors are exclusive to Lowe’s Canada, RONA and Reno Depot.
Yes, click on our PRODUCTS tab to review all available colours.
Yes, consult with your local Lowe’s Canada, RONA or Reno Depot for the options they offer.

Technical

Yes, 100%. Simply wipe up any spills with an absorbent cloth.
ProSelect floors are finished with a DurAlOx®SupperMatt UV cured poly urethane finish that contains Aluminum Oxide for enhanced scratch and wear resistance.
Go to the technical specification pages for ProSelect and ProSelect Plus for all acoustical information.
Yes, go to the ACOUSTICS page for all acoustical information.
Yes.
All ProSelect products are 100% formaldehyde-free and meet and exceed the health and safety standards for Canada, USA & Europe.
GreenGuard® Gold, FloorScore® & Carb-2.

Installation

Yes, two general types of systems are approved:
o Circulating warm water
o Imbedded (in cement) electric systems.
o The system temperature must not exceed 28°C or 82°F.
Yes, ProSelect floors are unaffected by low temperatures.
No, ProSelect floors are only intended for indoor installations.
Yes, however, the existing floor must be smooth and flat. If you are installing over top of tile or stone, you do not need to fill the grout lines. Any broken tiles should be glued or patched. Follow the steps and requirements noted in the installation guide.
Yes, they are approved for installation in light commercial and office applications. The floor must be glued down since the traffic volume and performance demands of the floor are more intensive.
Yes, follow the steps below:
o Follow all the requirements noted in the installation guide.
o The floor must be glued directly to the wooden sub-floor (plywood or OSB) or concrete.
o Use one of the following approved vinyl floor adhesives and follow all of their instructions:
 MAPEI ECO-360:
 MAPEI Ultrabond ECO 810:
 TAYLOR 2091 Tuff-Grip:
 TAYLOR MS+ Resilient:
 DRITAC 5000 Firm Set:
 DRITAC ECO-5500:
 TEC Vinyl Composition Tile Adhesive #7047495023
No, leave a 10mm (3/8”) expansion gap around all walls, cabinets, islands and other vertical surfaces.
We do not recommend this since the floor needs to be able to expand or contract slightly with seasonal temperature changes. Install the floor up to the front support legs/feet of the appliance.
No, using a second under-pad will cause excessive deflection and movement of the floor that will cause damage to the locking system that can ultimately cause the profiles to break. Using a second under-pad can also cause the planks to become unlocked, causing gaps in the floor.
No, these types of membranes cause excessive deflection and movement of the floor that will cause damage to the locking system that can ultimately cause the profiles to break. These membranes can also cause the planks to become unlocked, causing gaps in the floor.
Yes, follow all recommendations in the ProSelect installation guide, as well as the installation guide of the panel manufacturer.

Care & Maintenance

Yes, scratches can be minimized by one of the following methods:
o Minor scratches: Apply a drop or two of vegetable oil to the scratch and rub it into the scratch, remove all excess oil with a tissue.
o More serious scratches can be touched up using a clear-coat touchup pen; they are sold by:
https://www.mohawk-finishing.com/products/wood-touch-up-repair/markers/
https://www.amazon.ca/
Use a “hardwood or vinyl floor cleaner” such as BONA® or SWIFFER® brand or similar “non-surfactant type floor cleaner. Avoid using other types of floor cleaning products, as many will leave a residual film on the floor that will leave a dull finish.
Yes, consult with your local Lowe’s Canada, RONA or Reno Depot for the options they offer.